Overview of the process used to re-install a Windows Operating System and the information required to make it as smooth and seamless experience as possible.
What is a Clean install?
A clean install resets your computers operating system to a new installation. It’s essentially like getting your computer back brand new as fast as when your first purchased it, free of any issues.
We will also physically clean the internal components of your machine to improve your machines life and efficiency.
Why would you get a clean install?
You may choose to get a clean install to resolve software issues or just generally speed up your machine. A clean install is the ultimate reset to a clean slate with your machine.
This will resolve all software issues you may have and give you a clean slate with everything functioning as optimal as possible.
Diagnostics
As part of the clean install process, we will test the most common components for hardware faults, this is to ensure that there aren’t underlying hardware issues prior to commencing work. This is to ensure that we aren’t wasting your time and money fixing the wrong issue.
We will test your:
→RAM
→HDD/SSDs
If no fault is found then the diagnostics time is included for free.
If a fault is found we will provide you a quote to replace the hardware / undertake the warranty process. If you choose not to proceed you will need to pay a 1 hour labor charge for diagnostics and a fault report ($110).
With VS Without data clean install
You do not keep your old data
You will get a entirely fresh machine with none of your personal data or applications, this will be like getting the machine brand new out of the box, you will need to setup everything yourself again.
You would like your old data transferred to your new Windows installation
We will transfer your files and install your most Important applications onto the machine, this is like getting a new machine but with all your things loaded back into it.
Cost
We charge a flat rate for a clean install when completed in our workshop. The process may take longer but we do not charge for the extra workshop time.
| Without Data | 2 Hours – $220 |
| With Data | 3 Hours – $330 |
| Moora Onsite call out fee | $50 |
| Northern Perth Metropolitan call out fee | $100 |
Call out fee includes 30 mins of setup time onsite to physically setup the machine and install any additional hardware such as printers.
Any additional onsite time is chargeable.
Keeping your data
If you choose to transfer your old data you must recognize that we will re-install the machine to a fresh state and while we will restore your data and personalize your machine again, you will need to setup some things again yourself.
Important: If you would like us to transfer data we will need to turn of local encryption of your drives.
To ensure the data transfer process runs as smoothly as possible you will need to provide the below information:
| My Documents and Desktop (this includes default My Picture, My Video and My music locations) | Yes/No |
| Downloads folder | Yes/No |
| Browser favorites | Yes/No |
| Passwords stored in browser | Yes/No |
| Email application | Outlook / Other: ___________________ |
| Is there non-standard Local email backups such as PSTs | Yes/No If Yes details:____________________________ |
| Is there custom Word or Office 365 Templates? | Yes/No |
| One Drive | Yes/No |
| SharePoint | Yes/No |
| Is there any data stored in not standard locations on your machine you would like to be transferred? (Outside of the standard My Docs Locations already specified) | Yes/No If Yes Location or name: ___________________ |
| Do you have any professional application data that needs to be transferred? (e.g. Adobe, AutoCAD) | Yes/No If Yes details:____________________________ |
| Is there any other important data not outlined in the above questions that you need ? | Yes/No If Yes details:____________________________ |
Backing up your data
If you do choose to transfer your data as part of the clean install we will take a snap shot backup of your machine exactly as it was before we touch it, that we will keep for 1 month. This means that any data that might have been missed as part of the data transfer can be restored, or if there a critical issue your machine can be restored to the same state it was prior to us touching you machine.
Important: You must tell us if you need some data restored within 30 days of receiving your machine
Email credentials & Licensed software
It is Critical that you check that you have your login credentials or activation keys for important software and platforms that you use before starting a rebuild.
You will need to provide us these details to re-install any required software, otherwise you will need to setup and install these applications yourself.
This includes:
- Email account
- Gaming platforms
- Traditional licensed applications ( e.g. Office 2019 )
- Professional platforms such as Adobe or AutoCad
Important: We strongly suggest you to log into the web portal for these services prior to starting a clean install to ensure you can access the services.
If you would like us to installed licensed applications you will need to provide us with your credentials/license keys, we may need to contact you to confirm MFA.
| Do you use a Microsoft account for your emails? | Yes / No |
| Non Microsoft accounts | |
| Email provider name: | |
| Email provider credentials: | U/n:_______________________________________ P/w:_______________________________________ |
| Other applications or platforms | |
| Would you like any internet browsers beside MS Edge installed ? e.g. Chrome or firefox, please specify | |
| Please specify any other important applications you would like to be installed onto your machine: | |
| Please include any credentials or license keys required to install applications: | |
Microsoft Windows Licenses and Window/365 account
Windows license: Windows will be reinstalled with your OEM or manufacturers included version of Windows; this is usually preloaded on your motherboard or on a sticker on your machine. If no license is specified then an unlicensed version of windows will be installed.
Windows Account: You will need to provide us your Microsoft Account/ 365 credentials if you would like us to sign your Microsoft account and installed 365 applications on the computer. If no credentials are provided, we will install a local windows account that does not require the internet to login. You will then need to sign into the Microsoft account yourself.
| Would you like to us to login to your Microsoft account for setup ? | |
| Yes – Please provide login credentials below: U/n:_______________________________________ P/w:_______________________________________ | No – Please use a local account that doesn’t require internet authentication. |
| If Yes please answer the below questions: | |
| Have you logged into https://account.microsoft.com/account to test your credentials? | Yes/No |
| Do you have Microsoft 365 desktop applications associated to your account that need to be installed? (e.g. Outlook, Word, ext) | Yes |
Security Considerations
It is very fair if you would not like us to provide us with your credentials and this is preferred from a security standpoint, but if you would like us to setup services that require credentials and need our assistance to setup these in person rather then in our workshop then there will usually be a higher labour fee. (usually about an hour extra)
Any credentials provided to us are stored securely and destroyed after use, we recommend that you change your passwords after the clean install process for security hygiene.
Bloatware
As part of the clean install we will remove any software that is not required for your computer to operate, this may include any additional software installed by your manufacturer that is not strictly required for your computer and slows down your machine.
We will also install VLC, which is a universal video player application that will play any video file type regardless of any restrictions.
In addition, we can setup your machine with the following windows features disabled to speed up your machine if you nominate (optional):
| Description | Tick to select |
| Disable Microsoft Cortana/ Co Pilot | ☐ |
| Disable reminders to Set Microsoft Edge as default browser | ☐ |
| Disable One drive | ☐ |
| Turn off fast startup (this means when you select restart your machine will actually properly restart, rather than resuming a sleep state) | ☐ |
Onsite Checklist Setup checklist
Checklist of action items after OS re-installation, initial Windows setup and updates.
| Action item | Confirmation |
| Physically setup and connect to network | ☐ done |
| Login into Microsoft account on computer | ☐ done ☐ n/a |
| Install office 365 desktop applications and activate | ☐ done ☐ n/a |
| Setup Email | ☐ done ☐ n/a |
| Import email backup files | ☐ done ☐ n/a |
| Setup email signature | ☐ done ☐ n/a |
| Sign into One Drive/ Sync SharePoint | ☐ done ☐ n/a |
| Setup Printer/scanner | ☐ done ☐ n/a |
| Installed additional web browsers | ☐ done ☐ n/a |
| Import browser shortcuts | ☐ done ☐ n/a |
| Sign into Browser | ☐ done ☐ n/a |
| Import usernames/passwords | ☐ done ☐ n/a |
| Professional / Non-standard Additional application install and setup | ☐ done ☐ n/a |